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Among the greatest concerns, if not the top concerns, of in-house counsel and law firms in connection with off-shoring legal services to India are quality control, security and efficiency standards. SDD Global will meet and satisfy those concerns, as follows: Quality: Every project done by SDD Global will be assigned a PQS (Project Quality Supervisor) whose sole job is to supervise, audit, and continually refine SDD Global's strict quality control standards for every project. But this is just the first step in the process. SDD Global will utilize a second quality control team, known as the PQA (Project Quality Auditor) to audit the PQSs.Finally, after completion of a particular project, a third SDD Global team known as PRA (Project Review Analysis) team will analyze and grade the quality of the work done, providing detailed analysis of the entire project after the job is completed, as well as obtaining a full review of the work from the client's perspective. Security: SDD Global recognizes that data security and privacy in the legal services industry is critical to its clients. That is why SDD Global has created the Data Security Management System (DSMS), a security firewall system based on Linux, the world's most stable and secure computer operating system in the world, and IPTABLES software. Each project will be accessible only to the client and the SGGDS service teams through a sophisticated system of security checks designed by SDD Global, which will be outfitted with a three-tiered password protection system. Every activity on a particular project will be logged automatically for easy tracing of any security breach. Thanks to the Company's usage of hot plug hard disks, there will be 100 percent protection against loss of any data or work stoppages.Efficiency: Finally, SDD Global will guarantee its clients the best efficiency rates for legal services work anywhere in the world, providing its clients with 24-hour, 365-days-a-week business coverage. |